Política de reembolso

Refunds and Exchanges

Phizzics is a small family owned, home based company. We generally do not accept returns on our items, though we are willing to work with you. If we have made an error with your order, please contact us within 48 hours of receiving your package, and we can discuss an exchange. We will not accept returns on any used items. 

Please read through all item descriptions thoroughly, as this will allow you to fully understand the product you will be receiving. Some products can change due to temperature fluctuations with seasons and in transit, please keep this in mind when ordering from our Company.

While we hope that you will be happy with your order, if for any reason you are not, please contact us within 48 hours of receipt for approval of return or exchange.  If a return is approved, for reasons of hygiene and safety, products must be returned unopened and in a fully re-saleable condition.

Customers are responsible for any return Shipping Costs. 

If your order does not arrive in perfect condition or has been damaged in transit, please notify us by email within 48 hours.