Refunds and Exchanges
Phizzics is a small family owned, home based company. We generally do not accept returns on our items, though we are willing to work with you. If we have made an error with your order, please contact us within 48 hours of receiving your package, and we can discuss an exchange. We will not accept returns on any used items.
Please read through all item descriptions thoroughly, as this will allow you to fully understand the product you will be receiving. Some products can change due to temperature fluctuations with seasons and in transit, please keep this in mind when ordering from our Company.
While we hope that you will be happy with your order, if for any reason you are not, please contact us within 48 hours of receipt for approval of return or exchange. If a return is approved, for reasons of hygiene and safety, products must be returned unopened and in a fully re-saleable condition.
Customers are responsible for any return Shipping Costs.
If your order does not arrive in perfect condition or has been damaged in transit, please notify us by email within 48 hours.
Personal information we collect When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
Any information collected from you will be used solely for the purpose of processing your order and providing the best customer service to you. We will never sell on or disclose information to any third party. We may use your email address to send you occasional newsletters and product information via Mailchimp or YOTPO, and you can choose to unsubscribe from this service through the link provided on the newsletter email. Any information passed through 3rd parties (contact from PayPal, ApplePay, Square, YOTPO or Mailchimp) from this website, is passed through a secure connection on the internet.
You can access and browse our website without having to disclose any personal data. If you want to disable cookies you will need to do this by changing your website browser settings which are normally found under the tools or privacy tabs in your browser menu.
Contact us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org.